SENSEO® Viva Café Coffee pod machine HD7820/69 New Generation Raven black


Frequently Asked Questions

How often should I descale my SENSEO?

You should preferably descale the SENSEO machine 4 to 6 times a year, but at least once every 3 months.

Reasons to descale:

  • It prolongs the life of your SENSEO coffee machine
  • It ensures maximum cup volume
  • It ensures maximum coffee temperature
  • The machine produces less noise during brewing
  • It prevents malfunctioning

Use the correct descaling agent.

Only citric acid-based descalers are suitable for descaling the SENSEO machine. This type of descaler descales the machine without damaging it.

Philips has developed a special descaler for SENSEO machines: HD7012 and HD7011.

The special descaler can be bought on the Online shop or your retailer.

Note: Never use a descaling agent based on mineral acids such as sulfuric acid, hydrochloric acid, sulfamic acid and acetic acid (e.g. vinegar). These descaling agents may damage your SENSEO coffee machine.

The information on this page applies to the following models: HD7820/69 , HD7864/11 , HD7864/81 , HD7864/61 , HD7863/80 , HD7827/52 , HD7860/60 , HD7823/11 , HD7840/00 , HD7840/01 , HD7814/60 , HD7810/95 , HD7810/60 , HD7816/50 , HD7810/61 , HD7810/70 , HD7810/71 , HD7812/50 , HD7814/62 . more less

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