App-controlled, 15 TENS and 5 EMS programs, 60 intensity levels, Compatible with iOS and Android PR3840/00
There is a 'channel interrupted' pop-up on the Philips Treatment App display and I cannot increase the intensity level to start a treatment.
There may be multiple reasons why your Philips Treatment App shows the 'channel interrupted' pop-up. Find out how you can resolve it yourself:
The channel interrupted pop-up may indicate that the electrodes have no proper skin contact and/or have become detached from the skin. Make sure that the electrodes are properly attached to the skin.
The 'channel interrupted' pop-up may indicate that the PulseRelief treatment units have not been properly placed on the electrodes. Check if the PulseRelief devices are placed on the electrodes correctly.
The electrodes have lost their adhesive power because they are dirty or because they have been used for a long time. You can try to clean the electrodes (see chapter 'Cleaning'). If this does not help, replace the electrodes.
Please note that the 'channel interrupted' pop-up only disappears when you have resolved the issue and increased the intensity.