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    Products

    PulseRelief Wireless Electrotherapy

    App-controlled, 15 TENS and 5 EMS programs, 60 intensity levels, Compatible with iOS and Android PR3840/00

    Troubleshooting

    There is a 'channel interrupted' pop-up on the Philips Treatment App display and I cannot increase the intensity level to start a treatment.

    There may be multiple reasons why your Philips Treatment App shows the 'channel interrupted' pop-up. Find out how you can resolve it yourself:

    Troubleshooting

    • The channel interrupted pop-up may indicate that the electrodes have no proper skin contact and/or have become detached from the skin. Make sure that the electrodes are properly attached to the skin.
    • The 'channel interrupted' pop-up may indicate that the PulseRelief treatment units have not been properly placed on the electrodes. Check if the PulseRelief devices are placed on the electrodes correctly.
    • The electrodes have lost their adhesive power because they are dirty or because they have been used for a long time. You can try to clean the electrodes (see chapter 'Cleaning'). If this does not help, replace the electrodes.

    Please note that the 'channel interrupted' pop-up only disappears when you have resolved the issue and increased the intensity.

    The information on this page applies to the following models: PR3840/00 .

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