Troubleshooting My Philips epilator does not remove hair properly If your epilator does not remove hair properly, we are here to help. Try the following tips and tricks. Your epilator needs cleaning Ensure that your skin is clean, entirely dry and free from grease. Your hair is too long Optimum hair length is 3–4 mm. The epilator is not held at a right angle Place the epilating head on the skin at an angle of 90°. The epilator is being moved incorrectly Move the epilator slowly against the direction of hair growth. The problem persists Please contact us.