What to do if an issue with one or more channels occurs? [DVB-S signal]

Ensure that:

• the source “Watch TV” is selected

• The TV has been updated with the latest software

The internal tuner of the TV stores the channel list that is provided by the broadcaster (TV channel provider) via the DVB-S signal (satellite). A list of channels is delivered on a unique frequency within the signal. When TV channels via a DVB-S signal (satellite) are installed on the TV, a consistent signal quality and signal strength are required to ensure that the TV to optimally show these channels.

The broadcast signal can be weakened by external factors. Take the following precautions:

• Avoid the cable to pass close to electronic equipment. Electronic devices can cause interference of the signal.

• Use a shielded cable to avoid signal loss.

• Connect the coax cable from the entry point in the house directly to the TV. If a direct signal (without the use of splitters, a recorder or set-top box) is stronger and of a higher quality, the signal loss was caused by external equipment.

A strong and consistent broadcast signal will enable the TV to show broadcasts flawlessly.

Note: The higher the signal strength and signal quality, the less likely it is to experience picture and sound issues.

Multiple measurements are recommended to verify if the incoming signal is on a consistent level.

● Select the channel on which an issue occurs

● When on a TV channel, press the “OPTIONS” button on the Philips remote control.
For Android TVs select: [Preferences] > [Channel Info]

For all other models, select: [Channel Info]

The signal quality and signal strength of the incoming signal for that specific channel is shown.

If channels are missing or an issue occurs on specific channels, update the channel list as follows:

Press the “Home” button on the remote control of the TV and select:
[Setup] > [Search for satellite] > [Update channels] > [Start]

Or

Press the “Settings” button on the remote control of the TV and select:
[All settings] > [Satellite Installation] > [Search for satellite] > [Update channels] > [Start]

Or

Press the “Settings” button on the remote control and select: [All settings] > [Channels] > [Satellite installation] > [Search for satellite]> [Update Channels]

Remove the CI+ module from the TV’s CAM port (if applicable).

To re-install DVB-S channels press “Home” on the remote control of the TV and select:

[Setup] > [Search for satellite] > [Re-install channels] > [Start] > [Install]

or

Press the “Settings” button on the remote control of the TV and select:
[All settings] > [Satellite Installation] > [Search for satellite] > [Install satellites] > [Start]

Or

Press the “Settings” button on the remote control and select: [All settings] > [Channels] > [Satellite installation] > [Search for satellite]> [Install satellites] > [Start]

If applicable, place the CI+ CAM module back into the TV after the channels are installed.

*TV menu item names can have minor differences.

If the signal is not consistently strong, the following settings can be adjusted to prevent channel loss:

1. Disable the automatic channel update.

• Press the “Home” button on the remote control of the TV and select:

[Setup] > [Channel settings] > [Channel installation] > [Automatic channel update] > [OFF]

Or

Press the “Settings” button on the remote control of the TV and select:
[All settings] > [Satellite Installation] > [Automatic channel update] > [OFF]

Or

Press the “Settings” button on the remote control and select: [All settings] > [Channels] > [Satellite installation] > [Automatic channel update] > [OFF]

• The channel list will no longer be updated. Proceed with step 3 above to re-install a new or updated channel list if required.

1. Disable the automatic channel update message (not available in Android TVs).

• Press the “Home” button on the remote control of the TV and select:

[Setup] > [Channel settings] > [Channel installation] > [Channel update message] > [OFF]

Note: For a long-term solution; it is recommended to improve the DVB signal and enable the automatic channel update again.