100% Satisfaction or your money back

We want you to be satisfied with your Philips products. However, if after using your product you aren’t satisfied for whatever reason then we’re offering a money back guarantee on eligible Philips electrical products bought from any UK retailer (excluding Northern Ireland). 

How to claim:

Try a Philips Lumea product and if unsatisfied, simply return the product with your original receipt within 100 days of purchase to receive your money back in full.
1. Click to download and print the claim form below. 
2. Complete the form, including the reason that you aren’t satisfied, please provide as much detail as you can to help us to improve our products.
3. Post the completed form with the original receipt or Amazon invoice to the freepost address below within 100 days of purchase:

OLYMPIC SHAVER CENTRE
Freepost RSGT XTGR GBSJ
Unit 6-8
Calverton Business Park
Hoyle Road
Calverton
Nottingham
NG14 6QL 

No responsibility can be accepted for claims lost or delayed in the post, or incomplete or illegible forms. Proof of posting will not be accepted as proof of delivery. We will not accept any liability for additional costs associated with the return, proof of delivery or carriage of the Product. 

4. You will receive your money back within 28 days of us receiving your product.
Offer valid on new models: BRI955/00, BRI921/00, BRI922/00, BRI920/00, BRI923/00, BRI949/00, BRI957/00, BRI953/02, BRI951/01, BRI958/00, BRI940/00, BRI944/00, BRI945/00, BRI947/00, BRI948/00, BRI955/01 and BRP958/00. Product codes can be found on the packaging or on the base of the product

For further support please contact our Consumer Care team on 02079 49 02 40 who will be happy to help from Monday - Friday: 08:30 am - 8:00 pm or Saturday: 09:00 am - 6:00 pm.