My Philips Head Pro is not charging

Check the electric socket where you have plugged in your charger to see if it is working. You can also try plugging in a different device to make sure the power outlet is working. 

Make sure that you are using the original Philips Charger and charging cable or USB cable that is recommend or that came with your Head Pro.

You should also check if the shape of the charging plug allows it to fit into the device completely. Do not force it in, as that may damage the device.
If you do not have the original charger, cable or USB cable anymore, you can buy a new one from our online shop. If your product comes with a USB cable, we recommend that you connect the USB cable to an IPX-4 USB wall adapter. If you don't have an IPX-4 adapter, you can purchase it via Philips Parts and Accessories online shop or by contacting Consumer Support.
Safely charge your device in dry conditions by using the original, undamaged cable, do not leave the product unattended, and unplug after charging.

Your Head Pro requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance.

For tips on deep cleaning and long-term maintenance, please see our FAQ: "How do I clean my Philips Head Pro?"

If none of these tips help, your Head Pro may be damaged internally. We recommend that you request a repair or exchange for your product.