My Philips Espresso Machine discards coffee powder without brewing coffee

Using the pre-ground coffee function: When using the pre-ground coffee function to brew your coffee, the machine needs to be switched ON and ready for use before adding pre-ground coffee into the pre-ground coffee compartment.

Please use only one full scoop of coffee grounds, with the spoon provided, and remove the excess. Exceeding the amount of coffee grounds can cause the brew group to be overfilled and coffee brewing to be cancelled. Coffee powder will be thrown away and no coffee will be dispensed.
The brew group is dirty: A dirty or clogged brew group can result in no coffee being dispensed from the machine. It is important to rinse the brew group weekly. Follow the steps below or watch our tutorial video:
Switch the machine OFF and wait until it is completely off and does not make any more noise (this takes about 15-20 seconds).
Open the service door and remove the brew group by pressing the "PUSH" button to the right-hand side, hold it and pull it towards you.
Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back.

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Not enough coffee beans: The brewing will be cancelled if there aren't enough coffee beans before brewing your coffee. The coffee powder will then be discarded into the coffee grounds container.

To fix this, ensure that you have enough coffee beans before you start brewing.

Did these steps not solve the issue? Please contact us for further assistance.

Using the pre-ground coffee function