Shopping cart

There are currently no items in your shopping cart.

    Get exactly the support you need
    Looking for specific solutions for your product?

    My Philips Satinelle Epilator is not working

    Updated on 2021-08-17
    If your Philips Epilator does not switch on or stops during use, please read our troubleshooting advice below to solve this issue. 

    Epilator is plugged in

    Most wet and dry epilators can only be used cordless. For safety reasons, these epilators do not switch on while they are connected to an electric socket. Unplug your epilator from the electrical socket and try turning it on again.  

    Battery has run out

    If your rechargeable epilator stops working during use or is running slower than usual, it might be that it needs to be recharged. Check the charging light of your epilator. If it is flashing orange, it means that the epilator needs to be recharged. Charge your epilator for at least 1.5 hours and then try using it again.

    Please note that charging instructions may vary per epilator model. For detailed instructions, please check your user manual or contact us.

    The power outlet is not working

    Make sure that the power outlet where you are charging or running your epilator is working. Try charging or running the epilator in a different electric socket to see if this works.

    The power cable is not connected properly

    Make sure that the power cable is completely inserted in the small socket at the bottom of the epilator. 

    ​​​​​​​Not using the original charger or cable

    Make sure that you are using the original Philips charger and/or cable which came with your epilator. If you do not have the original charger or cable anymore then you can buy a new one from our Philips webshop.

    Overload protection is activated

    It may be that something is stuck in the head of your epilator, which causes it to stop working. Check the epilator head and clean it properly.
    The overload protection can also be activated if you press your epilator too hard against your skin. Be gentle and just glide it over your body.


    Overheat protection is activated

    It may be that the overheat protection on your epilator has been activated. When this happens, you will see red lights flashing on your epilator and it will stop working. 

    In this case, let the epilator cool down and turn it back on after a minute or so. If it still does not turn on and the red lights start flashing again, it means it has not cooled down properly and you should wait a bit longer.

    If you have tried the advice above, but your epilator still does not work, then please contact us for further help.


    Reference Articles

    You are about to visit a Philips global content page

    You are about to visit the Philips USA website.

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.