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    My Philips Sonicare toothbrush is not turning on

    The operational time for a fully charged toothbrush is generally between 2-3 weeks, based on 2, 2 minute brushing sessions per day. Does your Philips Sonicare toothbrush no longer turn on? If there are no vibrations when you press the power button, you might want to use these possible causes and solutions to try and solve this issue yourself.

    Toothbrush is not charged

    • Place the toothbrush handle on the charger. Does the battery indicator blink or do you hear a beep? If yes, your toothbrush needs to be charged. 
    • If your toothbrush has not been used or charged for a month or more, you may not see the charging indication when you first place the handle on the charger. Leave the handle in the charger and check after 24 hrs. 
    • Also make sure that you plug your toothbrush into a working electrical socket to charge it. Charging times may vary per toothbrush model. See your user manual for more details on charging.

    Charging components are not interchangeable

    When charging, make sure that you use the original charger that came with your Philips Sonicare Toothbrush.

    If you have a DiamondClean handle or Sonicare 9900 Prestige, see the matrix below to ensure that you are using a compatible charger.
    Handle NameDiamondCleanDiamondClean SmartDiamondClean 9000Sonicare 9900 Prestige
    Code on bottom of handleHX93, HX934,
    HX935, HX936,
    HX992, HX993HX991HX999
    Code on bottom of charger baseMX9100Type: CBA1001,
    CBA2001, CBA3001
    Type: CBA5001,

    Note: There are 2 charger models that are interchangeable and compatible across handles that use one of these 2 chargers: HX6110 and HX6100

    The power button is stuck

    Toothpaste residue can build up in the small gap around the power button. This might cause the power button to get stuck and not function properly. Clean the power button and the area around it with a damp cloth to make sure it is free of debris.  We recommend removing the brush head after each use and rinsing the brush head and the handle under water to remove residue.
    Philips Power Button

    For Smart Toothbrushes check firmware updates

    If you are using a smart toothbrush, note that it gets software updates when connected to the app. This happens through firmware updates. Some of these updates improve charging capability.

    Follow these steps to check if you have the latest firmware installed on your toothbrush handle:

    Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
    Open the Philips Sonicare app
    Tap on the menu icon in the top left corner
    Go to 'My Products'
    Select your toothbrush
    Select 'Handle update' to see if any updates are available
    If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app.

    If none of these tips solved your issue then please contact us or try our troubleshoot assistant for further support.

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