Viva Collection Masticating juicer

Troubleshooting

Is your product not working as it should? Find the solution here.

Noise (1)

• The appliance makes a lot of noise, gives off an unpleasant smell, is too hot to touch or gives off smoke. What should I do?

Parts and Accessories (2)

• Ingredients block the juicing screw of my Philips juicer
• I can't remove the pulp outlet of my Philips masticating juicer

Performance (2)

• Why does the juicer stop during use?
• I get apple puree from my Philips masticating juicer

Other faults (1)

• The appliance does not work. What should I do?