Why is the guided brushing feature in the Sonicare app not working?

The guided brushing feature does not work if you use 'Deep Clean' mode on your Sonicare Flexcare Platinum Connected toothbrush. To use the real-time guidance, your toothbrush must be in 'Clean' or 'White' mode.

To change the brushing mode, turn off your toothbrush. Click on the mode button to toggle between the different modes.

The information on this page applies to the following models: HX9191/07, HX9191/06.

Frequently Asked Questions

Why is the guided brushing feature in the Sonicare app not working?
How does the brushing guidance work in the Sonicare app?
How can I recycle my Philips Sonicare Toothbrush?
In which countries is the Sonicare app available?
What do the battery status lights indicate on my Sonicare toothbrush?
Why does my Philips Sonicare app require permissions?
Can I use my Sonicare toothbrush without the app?
How long should my Sonicare toothbrush battery last?
Where can I purchase accessories for my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Why is there a gap between my brush head and handle?
Which brush head fits my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
Can I replace the battery of my Sonicare toothbrush?
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How do I register my Sonicare toothbrush?
How do I charge my Sonicare toothbrush?
How do I change the intensity settings on my Sonicare toothbrush?
How to recalibrate Philips Sonicare toothbrush pressure sensor settings
How do I connect my toothbrush to the Sonicare app?
How do I brush my teeth using the Sonicare app?
How do I use my Sonicare toothbrush with braces?
How to clean my Philips Sonicare toothbrush?

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