Troubleshooting and support
Philips Sonicare DiamondClean Prestige Sonic electric toothbrush with SenseIQ - Champagne
HX9992/11
HX999C
Selected colour
Champagne
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Manuals and Documentation
- User manual PDF file, 3.2 MB
07 October 2021 - User manual PDF file, 1.9 MB
07 October 2021 - User manual PDF file, 1.9 MB
07 October 2021 - User manual PDF file, 1.9 MB
07 October 2021 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - UK Declaration of conformity PDF file, 144.9 kB
31 July 2025 - Localised commercial leaflet PDF file, 649.6 kB
30 July 2025 - EU Declaration of conformity PDF file, 696.7 kB
31 July 2025
Frequently Asked Questions
- How do I turn the Adaptive Intensity feature on and off?
- What features can I activate or deactivate from the toothbrush handle?
- How do I charge my toothbrush handle with the travel case?
- How do I change brushing modes on the Sonicare app?
- How do I know when to replace the brush head?
- How does the Adaptive Intensity feature work?
- What is Sonicare SenseIQ technology?
- How do I activate the Scrubbing Feedback on my Philips Sonicare?
- How does the Scrubbing Feedback feature work?
- Can I replace the battery of my Sonicare toothbrush?
- How do I connect my Philips Sonicare 9900 Prestige toothbrush to the Sonicare app?
- How does the BrushPacer work on my Philips Sonicare Prestige Toothbrush?
- How do I reorder Sonicare replacement brush heads with Alexa?
- How can I safely dispose of the battery from my Sonicare 9900 Prestige toothbrush?
- Can I sync the Sonicare app with the Apple Health app?
- How do I disable the Sonicare brush head reordering service?
- How many buttons are on my Sonicare 9900 Prestige?
- Which devices are compatible with the Sonicare App/Sonicare for Kids App?
- How does Sonicare 9900 Prestige work with the app?
- Can I use Sonicare 9900 Prestige if I wear braces or have dental modifications?
- How do I charge my Sonicare 9900 Prestige handle on the charging base?
- Which brush head fits my Sonicare toothbrush?
- What do the symbols on my Sonicare toothbrush mean?
- How does the pressure sensor feedback work on my Sonicare toothbrush?
- How can I recycle my Philips Sonicare Toothbrush?
- How do I enable or disable the pressure sensor on my Sonicare?
- How do I change the intensity settings on my Sonicare toothbrush?
- Do I need an Alexa device to reorder replacement brush heads for my Sonicare?
- In which countries is the Sonicare app available?
- How do I register my Sonicare toothbrush?
- Can I use my Philips Sonicare Toothbrush in the shower?
- What are the brushing modes for my Sonicare toothbrush?
- How does the brushing guidance work in the Sonicare app?
- How do I charge my Sonicare toothbrush?
- How do I connect my toothbrush to the Sonicare app?
- How do I brush my teeth using the Sonicare app?
- How to clean my Philips Sonicare toothbrush?
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