How to (re) install channels? [DVB-T-C]

Ensure that:
• All cables are firmly connected
• The TV is certified for the provider

Verify which signal type delivers the TV channels (via the signal provider) and proceed with the applicable steps for that signal:

Ensure to:
• Double-check if the antenna cable is firmly connected to the television
• If applicable, leave out the (CI+) CAM module while installing the channels

Answer:
To re-install DVB-T channels press “Home” on the remote control of your television and select:
• [Setup] > [Channel installation] > [Reinstall all channels] > [Your country] > [Antenna DVB-T] > [Settings] > [Frequency scan] > [Full scan]
• Choose [Done] from the menu or by pressing the green button on the remote
• Select [Start]
• Follow the on-screen instructions
If applicable, place the CI+ CAM module back into the television after installing the channels.

Checklist
Ensure to:
• Double-check if the cable is firmly connected to the television
• If applicable, leave out the (CI+)CAM module while installing the channels.

To re-install DVB-C channels press “Home” on the remote control of the television and select:
• [Setup] > [Channel installation] > [Reinstall all channels] > [Your country] > [Cable DVB-C ] > [Settings] > [Frequency scan] > [Full scan]
• Choose [Done] from the menu or by pressing the green button on the remote
• Select [Start]
• Follow the on-screen instructions
If applicable, place the CI+ CAM module back into the television after installation

Note for consumers in the United Kingdom:
• In the UK televisions are almost always sold for DVB-T tuner use.
• DVB-C channel support in the UK is only available via a Virgin Media subscription and a set-top box
• The DVB-C tuner built into the TV is not certified for the UK cable providers. Therefore we have no setup details for the DVB-C signal in the UK and we can not guarantee DVB-C channels working correctly when installed directly on our sets.

If no channels or only analogue channels can be found, follow these steps:

1. Check the Signal strength and quality
Press the “Options” button on the remote control of the TV and select [Status]
• For receiving digital channels, the signal strength should be above 80%

2. Check the Network frequency and network ID
In some cases the television will ask for the following data: [Network frequency] > [Network ID]. Please refer to the service provider for more information on this.

The cable provider “Unity Media” in Nordrhein-Westfalen uses the network ID 43235
outside of Nordrhein-Westfalen, the network ID 09999.

3. Set [Digital channel] to [On]
This option can be found in the menu [Channel settings] or when selecting [Settings] instead of [Start] during the channel installation

4. Change the frequency step size
Select [Settings] instead of [Start] during the channel installation and choose [Frequency step size]. Change the setting to 1MHz for a slower and more accurate channel scan.

5. Reset the tuner
Follow these steps to reset the tuner:
• Unplug all cables from the TV except for the power cable
• Walk through the channel installation without cable and cam module inserted into the TV
• Switch the TV off and plug the antenna cable back in again
• Repeat the channel installation with the cable inserted

Ensure that:
• All cables are firmly connected
• The correct source on the television is selected with the “Source” button

Contact the Service Provider with instructions on how to further install the set-top box.