2 year warranty
Support
Philips Sonicare DiamondClean 9000Sonic electric toothbrush with accessories - Pink
HX9911/53
HX991P
Frequently Asked Questions
How does the brushing guidance work in the Sonicare app?
How can I recycle my Philips Sonicare Toothbrush?
Do I need an Alexa device to reorder replacement brush heads for my Sonicare?
How do I enable or disable the pressure sensor on my Sonicare?
How do I reorder Sonicare replacement brush heads with Alexa?
How do I disable the Sonicare brush head reordering service?
Can I sync the Sonicare app with the Apple Health app?
How do I charge my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
How do I register my Sonicare toothbrush?
What are the brushing modes for my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Can I replace the battery of my Sonicare toothbrush?
Which brush head fits my Sonicare toothbrush?
In which countries is the Sonicare app available?
What do the battery status lights indicate on my Sonicare toothbrush?
How do I change the intensity settings on my Sonicare toothbrush?
Which devices are compatible with the Sonicare App/Sonicare for Kids App?
How to clean my Philips Sonicare toothbrush?
How do I connect my toothbrush to the Sonicare app?
Parts & Accessories
Troubleshooting
My brush head is difficult to attach or remove.
I cannot connect my toothbrush to the Sonicare app
My Sonicare toothbrush is vibrating less powerfully
My Sonicare toothbrush is not vibrating
My Sonicare toothbrush is not charging
My Sonicare toothbrush turns off by itself
My Sonicare toothbrush vibrates too powerfully
My Sonicare toothbrush makes a loud noise
Warranty and service
Check the terms of your warranty and start a product exchange or repair