1
Products

8600 series 4K Quantum Dot LED TV powered by Android TV

139 cm (55"), 4K Ultra-HD LED TV, Quad Core, 16 GB & expandable, DVB T/C/T2/T2-HD/S/S2 55PUS8602/05

Frequently Asked Questions

How to synchronise video and sound of Philips TV?

Situation

Video and sound on the TV speakers are not synchronised. For example, lip movements seem to have wrong timing.

Checklist

Ensure that:

• The latest software has been installed

• The sound of the viewed media is timed correctly with the video. For example, use a recording checked on another device such as a PC, smartphone, laptop or another TV

Answer

1. Test with YouTube

Check if the audio and video are synchronised on other sources on the TV, for example on the YouTube App, or with a Blu-ray disc.

2. Restart the TV

A restart resets the software buffer, which might help to synchronise the audio and video.

To perform a power cycle, proceed as follows:

• Switch the television OFF

• Unplug all cables and accessories from the television itself

• Wait for at least one minute before plugging all cables in again

• Switch the television ON again

3. Too late or too early?

Determine if the audio is too early or too late in relation to the video

If the audio is later than the video, proceed to scenario A .

If the audio is earlier than the video, proceed to scenario B .

Note: please note that not all TVs have the same functionality.

OPTION A. Audio later than image

4a. Turn ON Game/PC Mode

By turning Game/PC mode “ON”, it will take the TV a few milliseconds more to process the video.

• Press the “Home” or “Settings” button on the remote control of the TV and select:
[Setup] > [TV settings] > [Image] > [Game or computer] > [On]

Or

[All settings] > [Picture] > [Advanced] > [(Game or) computer] > [On / Game / Computer]

5a. Audio delay

In case the sound comes from an external sound system (not the TV speakers), like an HTS:

• Switch the audio delays settings in the TV to “Off”. Press the “Home”/“Settings” button and select:

[Setup] > [TV settings] > [Sound] > [Advanced settings] > [Audio Out delay] > [Off]

Or

[All settings] > [Sound] > [Advanced] > [Digital/Audio Out delay] > [Off]
• Change the audio delays settings in the TV. Press the “Home”/“Settings” button and select:

[Setup] > [TV settings] > [Sound] > [Advanced] > [Audio Out offset] and select a value.

Or

[All settings] > [Sound] > [Advanced] > [Digital/Audio Out offset] and select a value.

6a. Different audio format

Change the audio format to ‘Stereo’ in the TV.

• Press the “Home”/“Settings” button on the remote control of the TV and select:

[Setup] > [TV settings] > [Audio] > [Advanced] > [Audio Out Format] > [Stereo]

Or

[All settings] > [Sound] > [Advanced] > [Digital/Audio Out format] > [Stereo]

Note:

If using a sound system

In case the sound comes from an external sound system, like a Home Theatre:

• Change the sync (or delay) options in the sound system. Note that in some sound systems a negative value needs to be entered.

If using a set-top box

When viewing content from a set top box:

• Check the settings on your set-top box to adjust the synchronization. Please contact the provider or check the manual of the set-top box

OPTION B. Audio is earlier than image

4b. Audio delay

In case the sound comes from an external sound system (not the TV speakers), like an HTS:

• Switch the audio delays settings in the TV to “On”. Press the “Home”/“Settings” button and select:

[Setup] > [TV settings] > [Sound] > [Advanced settings] > [Audio Out delay] > [on]

Or

[All settings] > [Sound] > [Advanced] > [Digital/Audio Out delay] > [On]

• Change the audio delays settings in the TV. Press the “Home”/“Settings” button and select:

[Setup] > [TV settings] > [Sound] > [Advanced] > [Audio Out offset] and select a value.

Or

[All settings] > [Sound] > [Advanced] > [Digital/Audio Out offset] and select a value.

5b. Turn off Game/PC mode

By turning Game/PC mode “OFF”, the TV takes a few milliseconds less time to process the video for image improvements, such as Natural Motion.

• Press the “Home”/“Settings” button on the remote control of the TV and select:
[Setup] > [TV settings] > [Image] > [Game or computer] > [Off]

Or

[All settings] > [Picture] > [Advanced] > [(Game or) computer] > [Off]

6b. Different audio format

Change the audio format to ‘Stereo’ in the TV.

• Press the “Home”/“Settings” button on the remote control of the TV and select:

[Setup] > [TV settings] > [Audio] > [Advanced] > [Audio Out Format] > [Stereo]

Or

[All settings] > [Sound] > [Advanced] > [Digital/Audio Out format] > [Stereo]

Note:

If using a sound system

In case the sound comes from an external sound system, like a Home Theatre:

• Change the sync (or delay) options in the sound system. Note that in some sound systems a negative value needs to be entered.

• When manually setting the sync, turn off any automatic sync or audio delay options, if applicable. Otherwise this might cause synchronisation issues again.

If using a set-top box

When viewing content from a set top box:

• Check the settings on your set-top box to adjust the synchronization. Please contact the provider or check the manual of the set-top box.

7. General troubleshoot step

In case the audio and video are out of sync while watching content that can be paused, rewound, etc. pause the content, rewind it for a few seconds and immediately after that, press play.

The information on this page applies to the following models: 55PUS8602/05 , 49PUS7502/05 , 65PUS7502/05 , 55PUS7502/05 , 55POS9002/05 , 32PHT4032/05 , 55PUS6272/05 , 50PUS6272/05 , 43PFT4112/05 , 65PUS6262/05 , 55PUS6262/05 , 50PUS6262/05 , 43PUS6262/05 , 43PFT4132/05 , 22PFT4022/05 , 32PHT4112/05 , 43PUS6162/05 , 65PUS6162/05 , 55PUS6162/05 , 50PUS6162/05 , 24PHT4022/05 , 43HFL3011T/12 , 40HFL3011W/12 , 32HFL3011W/12 , 24PHT4032/05 , 39PHT4112/05 , 32PFT4132/05 , 32PHT4132/05 , 24PFT5231/05 , 55POS901F/12 , 22PFT4031/05 , 49PFT4131/05 , 32PHT4131/05 , 24PHT4031/05 , 40HFL5010L/12 , 65PUS7601/12 , 24HFL3011T/12 , 40HFL3011T/12 , 32HFL3011T/12 , 32HFL5011T/12 , 65HFL7011T/12 , 55HFL7011T/12 , 55HFL5011T/12 , 49HFL7011T/12 , 49HFL5011T/12 , 43HFL5011T/12 , 40HFL5011T/12 , 65PUS6521/12 , 43PUS6401/12 , 49PUS6401/12 , 49PUS7181/12 , 55PUS7181/12 , 55PUS6401/12 , 49PUS6551/12 , 49PUS6561/12 , 32PFS6401/12 , 55PUS7101/12 , 55PUS6561/12 , 55PUS6551/12 , 49PUS7101/12 , 19HFL4010W/12 , 43PUT4900/12 , 55PUT4900/12 , 49PUT4900/12 , 55PUS8601/12 , 50PUT6400/12 , 55PUT6400/12 , 40PUT6400/12 , 28HFL5010T/12 , 55HFL5010T/12 , 48HFL5010T/12 , 40HFL5010T/12 , 32HFL5010T/12 , 40PFH4100/88 , 48PFH4100/88 , 32PHH4100/88 , 22PFH4000/88 , 24PHH4000/88 , 24PHH5210/88 , 42PFT6309/12 , 47PFT6309/12 , 55PFT6309/12 . more less

Not what you are looking for?

Did we answer your question?

If not, contact us.